Sharmista has 14years of experience in the financial services industry having worked with IDFC Bank, MF Utility, BOI AXA MF, Optimix (Division of ING Vysya) and Aditya Birla Sun Life AMC handling customer relations and operations teams. She is a solution-driven customer-centric professional with significant experience in collecting analysing and interpreting customer interactions data to optimize customer experience. She has experience on end-to-end solutions for client servicing through multiple channels.